Information Communication Technician (ICT) Level 3 – Online Nationwide

The Information Communication Technician Level 3 apprenticeship develops the foundational knowledge, skills and behaviours required to support essential IT and communications operations within organisations. Learners become capable of delivering reliable technical support, maintaining system performance and resolving routine issues that affect users and infrastructure.

Learners explore core technical domains including hardware and software installation, network fundamentals, system monitoring, diagnostics and troubleshooting. They also develop skills in communicating with users, handling requests professionally and following security and compliance requirements. The programme emphasises practical, work-based application, ensuring learners apply their learning directly within their role and workplace systems.

Through a combination of structured learning and workplace activities, learners build confidence in supporting digital and IT environments. By completion, individuals are equipped to contribute to operational stability, user satisfaction and technical service delivery, making them valuable members of IT support and communications teams.

Employer Benefits: After Course Completion

Employers benefit from technically capable staff who support reliable IT operations, enhance service continuity, and improve responsiveness to user needs.

Employers benefit from staff who:

• Understand how to maintain and support core IT and communications systems
• Diagnose faults, troubleshoot issues, and assist with routine maintenance
• Support system performance and operational reliability
• Communicate effectively with internal stakeholders and users
• Follow organisational policies for security and compliance, reducing operational risk

Employers typically see:

• Improved service desk responsiveness, system reliability, and user satisfaction
• Clearer documentation and more organised fault escalation processes
• Better communication between technical teams and service users
• Reduced downtime and faster resolution of routine issues
• Improved compliance with internal and external standards

The programme supports:

• Enhance user support and satisfaction
• Strengthen systems reliability
• Develop internal technical capability

Who is this course for?

Designed for individuals working in or aspiring to work in technical support and communications roles within IT or digital functions.

Learners apply recognised technical practices and professional behaviours that support dependable IT operations and user-focused technical support.

This course is ideal for:

• Provide or wish to provide technical support
• Troubleshoot IT issues and assist with network and communications infrastructure
• Help maintain system performance and operational reliability
• Are beginning their career in IT support or are existing staff seeking formalised technical competence
• Enjoy problem-solving, working with technology, and supporting users in resolving technical problems

Typical Job Roles Include:

• IT Support Technician
• Helpdesk Support Technician
• Network Support Technician
• Digital Communications Technician
• Field IT Technician
• Systems Support Assistant

This course is suitable for employers operating in:

• Technology and Software Services
• Managed Service Providers
• Public and Private Sector IT Teams
• Telecommunications and Network Operations
• Education and Training Providers
• Healthcare IT Support
• Financial Services Technology Functions

Time commitment – 4 hours per week working specifically on this course during working hours plus 2 hours employer led CPD.

This course starts weekly and could be fully funded for you! To register your interest here, Click the Apply Now button to find out more!

(Code: ITIWT)