Remote Level 1 or 2 Customer Service with Veterinary Support Assistant – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Veterinary Support Assistant

Once you have completed your Customer Service element of the course, Jobskilla will issue your Veterinary Support Assistant course.

Veterinary Support Assistant Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Veterinary Support Assistant Units:

• An introduction to veterinary medicine and job roles available within the industry
• How to improve your chances of getting a job as a VSA and how to undertake further training once you have obtained a position
• Health and safety issues that affect VSAs including the pieces of legislation addressing animal welfare and workplace safety
• How veterinary patients are cared for and monitored by veterinary staff during their stay
• An overview of animal welfare issues, including common ethical dilemmas and frameworks for making difficult decisions
• Common terminology and equipment used by veterinary staff in consultations and during surgery
• The most common procedures, including diagnostic tests, used in veterinary medicine
• How to handle a variety of animal species, including cats, dogs, horses and small mammals
• How emergency situations are handled, from initial assessment through to the administration of first aid and treatment
• The role of customer service in a modern veterinary surgery and how a practice can establish a positive role within the wider community