Remote Level 1 or 2 Customer Service with SEND Certificate – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

SEND (Special Educational Needs) Certificate

Once you have completed your Customer Service element of the course, Jobskilla will issue your SEND Course.

SEND Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

SEND Units:

This certification programme has a total of 22 modules and covers a wealth of information related to SEND. Here’s just some of what your staff will cover in the course:

• An introduction and background to SEND, along with an outline of the different types of learning needs, which gives the foundation for teaching staff to move forward with the programme material;
• Theories of learning and how they can be applied in a classroom setting;
• SEND codes of conduct and teacher responsibility, so you can be sure that your staff are held accountable to the highest standards;
• A focus on several learning challenges, including dyslexia, autism and ADHD;
• Alternative teaching strategies for students with a range of special needs, including communication challenges, emotional and behavioural struggles and physical and sensory difficulties;
• Important learning outcomes, such as how to understand specific needs and learning difficulties and adapt the curriculum accordingly, in order to include the best strategies for these learning difficulties;
• How to recognise and assess student learning challenges and the best approaches for offering educational support.