Remote Level 1 or 2 Customer Service with Retail Management – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Retail Management

Once you have completed your Customer Service element of the course, Jobskilla will issue your Retail Management course.

Retail Management Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Retail Management Skills:

• An insight into retail management – what it is and why it is important today;
• An understanding of the impact of merchandising and pricing within the business;
• Sales, working at a point of sale, attitude and customer service;
• How to identify different customer behaviours, to ensure that the business provides its clients with the best service at all times;
• Customer communication and how important this is to the success of the business;
• The retail environment and what to expect – the do’s and don’ts that your employee should respect;
• How to build a long term relationship with the organisation’s customers;
• The importance of stock management and how to effectively manage stock;
• Insider knowledge into choosing an ideal store location;
• The importance of proper store layout and design;
• The logistics of supplying and receiving stock;
• Retail security systems and the procedures that must be in place;
• How to build a successful team and the importance of team communication;
• Multi-channel retailing and retail marketing and how this can help to boost the business;
• The importance of brand management;
• The essential health and safety procedures that must be in place;
• The trading constitution and customer laws relating to your business.