Remote Level 1 or 2 Customer Service with Restaurant Hospitality Management – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Restaurant Hospitality Management

Once you have completed your Customer Service element of the course, Jobskilla will issue your Restaurant Hospitality Management course.

Restaurant Hospitality Management Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Restaurant Hospitality Management Skills:

• An introduction to the front-of-house function of a restaurant;
• The role of a restaurant manager in all types of restaurants, anywhere in the world;
• The different types of restaurant establishments and their layouts;
• The importance of excellent customer service within the hospitality industry;
• How to deal with customer complaints in a calm and effective manner, in order to ensure that the customer will return in the future;
• Know your drinks: a comprehensive knowledge of beverages and how to serve them;
• Know your food: the importance of knowing every item on the menu, what is in each dish and the causes and effects of food allergies;
• Restaurant licensing laws: this covers age verification and what you can accept, in order to verify the age of customers on licensed premises;
• Restaurant system checklists: what checklists are needed, how to put them in place and how to monitor them, to ensure that the restaurant runs smoothly and cost-effectively;
• Health and safety laws associated with a restaurant, from front-of-house to the kitchen; food safety and storage;
• Restaurant terminology that is commonly used in the industry.