5 Day Level 2 Award in Customer Service & Employability with Pet Psychology Diploma

Online Event
2

Course Eligibility

  • Must be unemployed or on a low income (less than £17,000)
  • Be receiving a benefit or not
  • A UK resident for 3 years or more
  • Candidates need to be 19 or older as of 31st August 2022
  • Must live in a Non Dev area.
  • Must be able to commit to the full course timings & schedule
  • Must have a valid/in date form of ID

Course Description

1 Week Customer Service & Employability with Pet Psychology.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am – 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Pet Psychology section of the course at your own pace.

Pet Psychology Units:

Get an introduction to pet sitting. This includes health and safety and animal welfare, how to approach any animal and why security is so important.

Learn about safety for you and the pet. Learn about written health and safety policies and when you need one, how to protect yourself and risks involved when it comes to pet sitting.

Learn more about dog walking. Learn how to build your pack of dogs and signs of dog aggression along with the different types of dog aggression.Understand the importance of a pre-service visit, preparing pet information sheets and the documentation needed.

Learn the five forms you must include in your client packs, how to comply with the Data Protection Act and storing your clients’ information and how to use your client packs to increase your profits.

Learn more about effective animal handling. You will learn the three step process to minimise stress in animals and when you should and shouldn’t approach an animal.Learn more about dogs and cats from the different breeds to nutritional requirements.

Get an understanding of fish. This includes the three groups and breeds. It will teach you the different water temperature requirements, how often water needs to be changed and how to test the water for nitrates.

Understand how to care for rodents from cage cleaning frequency to breeds and types that you may be asked to care for.
Learn how to care for rabbits and guinea pigs from their nutritional needs to behavioural traits and more.

Learn everything you need to know about reptiles including feeding requirements, temperature requirements and behavioural traits.

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.

Course Overview

Course Start Date:
Runs every Monday
Start Time:
09:30 AM
End Time:
03:30 PM
Course Duration:
1 Week
Difficulty Level:
entry
Registration Deadline:
11/11/2022
Induction Date:
Course Location:
Online Event
Course Location:
Course ID:
Course Tags:
Academy, animal, care, customer, PET, psychology, service

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