Online Flexi Learn – Level 2 Principles of Customer Service with JS Academy Course! – Non Dev.

This course is super flexible for those who may have children or other commitments that prevent them completing a quicker paced course.

This short course is designed to provide you with a thorough understanding of the principles of customer service and how to effectively communicate with and serve customers in a number of occupational settings.  

The course covers topics such as the purpose and scope of customer service, understanding diverse types of customers, handling customer information, resolving problems & dealing with challenging customers, developing customer relationships and the impact of legislation and organisational policies on customer service delivery.

Why choose Flexi Learning?

• Interactive Online Courses can be completed over a longer period. These are perfect for learners who have children, or other commitments that prevent them completing a quicker paced course.
• Learners will have tutor support while completing courses with feedback.
• Interactive Online Courses can commence on any day of the week.
• Once coursework has been marked and independently verified, a certificate from the awarding body will be requested and dispatched to the learner.

Whats covered on the level 2 course?

The course is divided into the following units:

Unit 1

Principles of customer service

Unit 2

Understanding customers

Unit 3

Understanding employer organisations

Unit 4

Understand how to communicate with customers verbally and in writing

Unit 5

Know how to process information about customers

Unit 6

Understand how to resolve customer service problem and challenges

Unit 7

Understand how to develop customer relationships

Course Delivery:

Start Date: Anytime that’s good for you! Once your registration has been completed, you will be started!

End Date: Must be completed within 8 – 10 weeks (can be completed sooner!)

Course Delivery Days: Any day of the week

FREE Course Bonus!

If you complete the Level 2 Customer Service course, you can choose a FREE JS Academy course which you can complete in your own time!

If you would like a free CPD course, please click on our link below to have a look through our extensive range of courses on offer!

https://www.js-academy.co.uk/

Please note: Due to new funding regulations, certain areas no longer fall within the Non Devolved category. If you think your area may have been affected, please check postcodes using: Non Devolved Postcode Check please enter postcode, with no spaces and in order to be eligible for this course, the result must show as ‘Non Devolved’.