Level 2 Excellence in Customer Service for Hospitality!

Online Event

Customer Service

PHX Training

Course Eligibility

Must be unemployed or on a low income (less than £20,319)
Must be in receipt of a benefit (UC/JSA/ESA)
A UK resident for 3 years or more
Aged 19 or older on or before 31 August 2023
Must not be in any other form of education or training course
Must have access to internet and either a laptop or PC
The programme is NOT available in the following regions: Greater Manchester, Greater London, Liverpool, West and South Yorkshire, North of Tyne, Tees Valley, Cambridge and Peterborough, Bristol, Bath, Birmingham, The Black Country & Coventry.

Course Description

This is a remote course. You must have access to a laptop or computer.

You can complete this course in your own time as long as you complete within 6 – 8 weeks.

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of excellence in customer service for the hospitality sector.

L2 Qualification objectives:

Communicating with customers in the hospitality sector

Teamwork in the hospitality sector

Professional standards and personal development

Legislation and regulations relating to customer service delivery in the hospitality sector.

Course Delivery

This course has a rolling start, this means once your enrolment process has been completed, you will be started.

You can complete the course in your own time.

You have 6 – 8 weeks to complete the course.

Course Overview

Course Start Date:
Fortnightly

Start Time:
10:00 AM

End Time:
03:00 PM

Course Duration:
6 - 8 Weeks

Difficulty Level:
beginner

Registration Deadline:

24/06/2024

Induction Date:

Course Location:

Online Event

Course Location:

Online

Course ID:

Course Tags:
Hospitality, Customer Service,

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Organiser

PHX Training

PHX Training is more than just a training provider in the Northwest of England. We’re a companion on your journey towards success. With our training programmes and skills development opportunities, we can help you unlock your potential. Backed by Matrix, Pearson/Edexcel, and direct claims status, we are equipped to provide you with government-supported training. Guided by our values of Performance, Honesty, and Excellence, we are committed to supporting you every step of the way towards your successful future.

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Have Any Questions?

Level 2 Excellence in Customer Service for Hospitality!

Course Eligibility

Course Description

Course Overview

Share This Course

Organiser

Quick Links

Contact Us

Join Our Mailing List

Have Any Questions?

Level 2 Excellence in Customer Service for Hospitality!

Course Eligibility

Course Description

Course Overview

Share This Course

Organiser

Quick Links

Contact Us

Join Our Mailing List

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