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Digital Contact Centre inc Cyber Security & IT L1 – Online Course – Cambridge & Peterborough – Job Interviews

Online Event
Sales
B2W
14

Course Eligibility

  • Must have lived in the UK/EU for the last 3 years.
  • Must be aged between 19-24 years.
  • Must have a National Insurance Number & Valid ID
  • Need to have access to a laptop, computer, iPad or Tablet (mobile phones are not compatible) to complete the online course.
  • Cannot be a student Or completed the same qualifications already.
  • Must reside in Cambridge or Peterborough.

Course Description

This course runs Monday – Friday, for four weeks and learners will study online with guidance from a tutor.

GUARANTEED JOB INTERVIEWS – Upon successful completion of the course. 

Applicants must have access to a laptop or computer to complete the course.
(Smart phones are not compatible) 

Topics Covered:

  • Explore workplace behaviours and standards to develop a positive working environment and align with employer expectations, boosting career prospects.
  • Gain skills in inbound and outbound telephone communication and sales, learning to engage customers effectively and achieve sales targets.
  • identifying and describing legislation and ethical conduct in relation to the maintenance of cyber security.
  • Identifying forms of cybercrime; possible motives; and tactics used by cybercriminals.
  • Learn how to use a range of digital technologies for different purposes.
  • Understand how to register for digital services such as online shopping and banking and manage online accounts safely and securely.
  • Use online document systems to upload and download files, and use email, instant messaging, and social media to communicate and collaborate with others.

Qualifications Gained:

  • Certificate in Digital Contact Centre L1
  • Award in Cyber Security L1
  • Award in Digital and IT Skills L2
 

Course Location: Online learning – Course starts weekly
Course Duration: 23 Days (Mon-Fri)

Course Overview

Course Start Date:
Weekly
Start Time:
 09:00 AM
End Time:
 05:00 PM
Course Duration:
 23 Days
Difficulty Level:
entry
Registration Deadline:
30/06/2026
Induction Date:
Course Location:
Online Event
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Course Location:
Online
Course ID:
Course Tags:
 Contact Centre, Digital, Sales, IT, Cyber Security, Cambridge & Peterborough

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