5 Day Customer Service & Employability with Safeguarding Children Certificate.
This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Safeguarding Children section of the course at your own pace.
What “safeguarding” means, why children are a vulnerable group and who has a responsibility to protect them from harm.
The different forms child abuse can take, including emotional and sexual abuse.
How you can identify the most common signs of child abuse.
What you should do if you know or suspect that a child is being abused.
Why the internet poses safety risks and how to safeguard children who use the internet.
You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.