5 Day Level 2 Award in Customer Service & Employability with Nail Technician Diploma

Online Event

Course Eligibility

  • Must be unemployed or on a low income (less than £17,000)
  • Be receiving a benefit or not
  • A UK resident for 3 years or more
  • Candidates need to be 19 or older as of 31st August 2022
  • Must live in a Non Dev area.
  • Must be able to commit to the full course timings & schedule
  • Must have a valid/in date form of ID

Course Description

5 Day Customer Service & Employability with Nail Technician Certificate. 

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Nail Technician section of the course at your own pace. 

Nail Technician Units:

Module 1: Introduction to Nail Technology
Module 2: Anatomy of the Skin
Module 3: Nail Anatomy
Module 4: Preparing Your Work Area
Module 5: Client Consultation and Communication, Preparing Your Client
Module 6: How to Perform a Manicure
Module 7: How to Perform a Pedicure
Module 8: Artificial Nails
Module 9: Arm and Hand Massage
Module 10: Gel Polish
Module 11: Nail Tips (French Manicure Nail Tips and Artificial Nail Tips with Acrylic)
Module 12: Basic Nail Art
Module 13: Nail Maintenance
Module 14: Health and Hygiene
Module 15: An Introduction to Salon Management
Module 16: Start a Salon, Become a Mobile Technician, or Work for Someone Else?
Module 17: Setting up a Salon and Red Tape
Module 18: Salon Decoration
Module 19: Marketing Your Nail Salon / Service
Module 20: Setting Your Pricing
Module 21: Merchandising Your Salon
Module 22: Employees and Staffing
Module 23: Customer Relationship Management
Module 24: Managing Costs
Module 25: Forms and Record Keeping

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course. 

Course Overview

Course Start Date:
Runs every Monday
Start Time:
09:30 AM
End Time:
03:30 PM
Course Duration:
1 Week
Difficulty Level:
Registration Deadline:
Induction Date:
Course Location:
Online Event
Course Location:
Course ID:
Course Tags:
Academy, customer, nail, online, service, tech

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