5 Day Customer Service & Employability with How to Improve Your Mental Health Certification.
This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the How to Improve Your Mental Health Certification course at your own pace.
The factors that define good mental health
Good mental health habits
Which areas to focus on that will help you improve your mental health
Bad mental health habits to avoid
The benefits of an improved mental state
Some steps to help get you started with improving your mental health
Your self-confidence will improve
You will be able to adapt or overcome your depression, anxiety and other mental health conditions
You will be able to learn new ways to better yourself mentally
Learning how a positive mindset can improve your outlook on life and yourself
Understanding your mind on a deeper level than before
You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
