5 Day Level 2 Award in Customer Service & Employability with Fashion Design Diploma

Online Event

Course Eligibility

  • Must be unemployed or on a low income (less than £17,000)
  • Be receiving a benefit or not
  • A UK resident for 3 years or more
  • Candidates need to be 19 or older as of 31st August 2022
  • Must live in a Non Dev area.
  • Must be able to commit to the full course timings & schedule
  • Must have a valid/in date form of ID

Course Description

5 Day Customer Service & Employability with Fashion Design Diploma.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Fashion Design Diploma section of the course at your own pace.

Fashion Design Diploma Units:

An introduction to common fashion terminology
The skills necessary to become a fashion designer
The five stages of a fashion cycle
The history of fashion
The elements and principles of fashion design
How to conduct fashion market research and identify your target customer
Fashion design forecasting
How to create mood boards
Fashion design sketching
Garment sample stages
An overview of material terminology
The main fibre groups used in the fashion industry
Textile fibres and their properties
An overview of fabric construction
Fabric performance characteristics and finishes
How to source materials, trims and contractors
Draping, cutting and sewing essentials
Sewing techniques for fashion design
Sizing and grading
Garment support and structure
Buttons, enclosures and finishes
Garment construction
Fittings, revisions and costing
Garment tech packages
Finding a clothing manufacturer and preparing for mass production
Making your clothing line, domain name and trademark
Creating your business plan
Financing your line and finding resources in the United Kingdom
Selling and marketing your fashions
Finding models and launching a fashion show
Careers in fashion design
Starting your own fashion design business
The fashion industry in the United Kingdom
Preparing and presenting your portfolio

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course. 

Course Overview

Course Start Date:
Runs every Monday
Start Time:
09:30 AM
End Time:
03:30 PM
Course Duration:
1 Week
Difficulty Level:
Registration Deadline:
Induction Date:
Course Location:
Online Event
Course Location:
Course ID:
Course Tags:
Customer, Service, Academy, Fashion,

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