5 Day Level 2 Award in Customer Service & Employability with Call Centre Skills Certification

Online Course

Course Eligibility

  • Must be unemployed or on a low income (less than £17,000)
  • Be receiving a benefit or not
  • A UK resident for 3 years or more
  • Candidates need to be 19 or older as of 31st August 2021
  • Must live in a Non Dev area.
  • Must be able to commit to the full course timings & schedule
  • Must have a valid/in date form of ID

Course Description

5 Day Customer Service & Employability with Call Centre Skills Certification.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 12:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the Call Centre Skills Certification course at your own pace. 

Call Centre Units:

The personal traits you need to land the call centre job of your dreams
Vital categories of knowledge to help you during your interview and call centre career
How to ensure that call centre candidates have what it takes to perform their job
How to further your call centre career by improving your knowledge and personal traits

Benefits of taking this course:

You will land the call centre job of your dreams
You will improve your chances of being promoted and rising through the ranks
You will increase productivity and profit by employing the best candidates
You will avoid uncomfortable interviews and the disappointment of not being selected

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course. 

Course Overview

Course Start Date:
Runs every other Monday
Start Time:
09:30 AM
End Time:
12:30 PM
Course Duration:
1 Week
Difficulty Level:
entry
Registration Deadline:
Induction Date:
Course Location:
Online Course
Course Location:
Course ID:
Course Tags:
Customer, Service, Academy, Call Centre, Skills,

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