1 Week Level 1 Award in Customer Service with Fashion Design Diploma – Manchester

Online Event

Course Eligibility

Must be unemployed or on a low income (less than £17,000) Be receiving a benefit or not A UK resident for 3 years or more Aged 19 or older on 31 August within the 2021 to 2022 funding year Must live in the Greater Manchester area.

Course Description

1 Week Customer Service with Fashion Design for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.


Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.


Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Fashion Design section of the course at your own pace. 


Fashion Design Units:

An introduction to common fashion terminology
The skills necessary to become a fashion designer
The five stages of a fashion cycle
The history of fashion
The elements and principles of fashion design
How to conduct fashion market research and identify your target customer
Fashion design forecasting
How to create mood boards
Fashion design sketching
Garment sample stages
An overview of material terminology
The main fibre groups used in the fashion industry
Textile fibres and their properties
An overview of fabric construction
Fabric performance characteristics and finishes
How to source materials, trims and contractors
Draping, cutting and sewing essentials
Sewing techniques for fashion design
Sizing and grading
Garment support and structure
Buttons, enclosures and finishes
Garment construction
Fittings, revisions and costing
Garment tech packages
Finding a clothing manufacturer and preparing for mass production
Making your clothing line, domain name and trademark
Creating your business plan
Financing your line and finding resources in the United Kingdom
Selling and marketing your fashions
Finding models and launching a fashion show
Careers in fashion design
Starting your own fashion design business
The fashion industry in the United Kingdom
Preparing and presenting your portfolio.

Course Overview

Course Start Date:
Start Time:
09:30 AM
End Time:
04:00 PM
Course Duration:
5 Days
Difficulty Level:
Registration Deadline:
Induction Date:
Course Location:
Online Event

Registration has passed – if you cannot find a course currently, feel free to contact us

Course Location:
Course ID:
Course Tags:
Academy, Customer Service, Fashion,

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