This is a classroom based coursed that will be held in Northampton for residents of Northamptonshire.
What does this qualification cover?
Level 2:
• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process
Who is it suitable for?
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
What to Expect:
Day 1 Enrolment and training
Day 2 Training
Day 3 Training and end paperwork
Job Information:
Can you confidently interpret between English and any other language? Passionate about helping others and making a real difference?
We’re looking for Interpreters to join our growing team at Dals!
As a freelance interpreter, you will attend appointments in person to support our clients and their non-English speaking service users.
As a freelance interpreter, you’ll support non-English speakers by providing accurate and professional interpreting services. You’ll help bridge communication gaps in essential settings like healthcare, legal, and public services—making every conversation count.
What will you do?
Interpret live conversations between clients and limited English speakers.
Support communication in medical, legal, social services, and public sector settings.
Ensure accurate, confidential, and culturally sensitive interpretation.
Use our interpreting app to manage your availability and assignments.
Deliver excellent service that empowers people to access vital services.
What We’re Looking For:
Fluency in English and another language
Strong communication and listening skills
Right to work
Why join us?
Flexible hours – you choose your schedule
Free online training and resources
Friendly and supportive team
Competitive rates
Apply now and help us bridge the language gap!
Please note that interviews for the roles will only be available for successful candidate upon completion of the course.
Registration has passed – if you cannot find a course currently, feel free to contact us
