Online Level 2 Customer Service with Employability – Guaranteed Job Interviews! West Midlands

BENEFITS OF PRE-EMPLOYMENT TRAINING COURSES

Become qualified in your preferred sector
Continuous employment support
Build your confidence
Improve your CV with a new qualification
Develop employability skills
Progress into employment

This course runs over 16 days, during weekdays only and learners will study online with guidance from a tutor. Learners will need access to the internet and a laptop or desktop computer. 

THIS COURSE ALSO COVERS ALL OF THE BELOW!:

• Teamwork – understanding roles, working collaboratively and reflecting on team performance.
• Communication & People Skills – building confidence in speaking, listening and interacting with others.
• Self-Assessment & Goal Setting – identifying strengths and areas for improvement, setting short and long-term SMART goals.
• Resilience – recognising challenges and developing strategies to stay motivated and positive.
• Conduct at Work – understanding professional behaviour, expectations and workplace standards.
• Conflict Resolution – learning techniques to handle disagreements constructively and professionally.
• Career Planning – exploring career options, barriers and steps towards achieving career goals.
• CV Writing – creating or improving a CV with personalised support and feedback.
• Job Search Skills – learning how and where to find suitable roles, including reading job descriptions effectively.
• Interview Skills – preparing for interviews, answering common questions confidently and presenting yourself well.

Applicants for the course must reside in West Midlands.

Course Delivery: Monday – Friday – Online Virtual Classroom
Daily Hours: 9am – 5pm (Flexibility can be given for school runs)
Course Duration: 16 Days (5 Days Employability and 11 Days Customer Service)