Understanding Workplace Violence and Harassment Level 2 – Online Nationwide

The Understanding Workplace Violence and Harassment Level 2 qualification is designed for employees working in any business or organisational setting. The course raises awareness of different forms of workplace violence and harassment, including physical, verbal, and non-verbal behaviours, and explores their impact on individuals, teams, and organisations.

Learners develop understanding of legal responsibilities, organisational policies, reporting procedures, and appropriate responses to incidents. The programme promotes respectful behaviour, early intervention, and personal responsibility, supporting the development of positive workplace culture. Learning is delivered flexibly and applied directly in the workplace, helping organisations create safer, more inclusive, and compliant working environments.

Employer Benefits:

Employers benefit from a safer, more respectful workplace where staff understand acceptable behaviour, recognise risk, and contribute to positive culture, wellbeing, and compliance.

Employers benefit from staff who:

• Recognise early signs of challenging behaviour.
• Respond appropriately and de-escalate situations.
• Develop communication skills and emotional awareness.
• Build confidence in handling difficult conversations.
• Support safer and more productive working relationships.

The apprenticeship provides:

• Provides practical, workplace-relevant understanding of challenging behaviour.
• Aligns learning with organisational policies, health and safety, and professional conduct.
• Flexible delivery fits around operational demands.
• Embeds constructive approaches to managing behaviour effectively.

The programme supports:

• Supports health and safety objectives in the workplace.
• Promotes equality, dignity at work, and employee wellbeing.
• Applies across a wide range of business environments.
• Contributes to consistent standards of practice across organisations.

Who is this course for?

This course is for individuals working in any sector who want to better understand workplace violence and harassment and their role in preventing and responding to it.
This course aligns with workplace wellbeing, health and safety, and dignity at work principles, supporting respectful and productive business environments.

This course is ideal for:

• Suitable for employees at all levels, including frontline staff, office-based employees, supervisors, and managers.
• Ideal for roles with regular interaction with colleagues, customers, clients, or the public.
• Relevant for workplaces where there is an increased risk of conflict or inappropriate behaviour.
• Supports employees in managing interactions professionally across different working environments.

Typical job roles include:

• Customer-facing staff
• Office and administrative staff
• Supervisors and team leaders
• Managers and business support staff
• Sales, service, and operational roles

This course falls outside of apprenticeships and does not have a mandated off-the-job requirement. Learners should allow for 1–2 guided learning sessions per month, alongside a few hours each week engaging with learning materials.

This course starts weekly and could be fully funded for you! To register your interest here, Click the Apply Now button to find out more!

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