Level 1 Contact Centre Operations Diploma with Job Interviews! – West Yorkshire

Online Event
B2W

Course Eligibility

  • Candidates need to be 19 or older as of 31st August 2022
  • Unemployed or working 16 hrs or less
  • Not in education
  • Right to live and work in UK
  • Need to have access to a PC, Laptop or Tablet with a webcam. A smart Phone is not able to support the course content.
  • Must live in the West Yorkshire Area

Course Description

This is a 2 week Remote course that you will complete online with guidance from a tutor.

You must have access to a laptop or computer, a smart phone is not compatible unfortunately.

On completion of the course, you are guaranteed a job interview with working From home roles.

Units Covered:

Behaviours and standards at work

Basic use of digital devices / systems

Digital presence, awareness and safety

Provide Contact Centre Customer Service

Overview

This qualification provides learners with the knowledge and understanding needed to work in the Contact Centre industry.

The qualification is assessed through portfolio evidence. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.

Full guidance and support will be offered by your tutor throughout the 10-day programme. Your work will be assessed through portfolio based evidence.

A Maths and English assessment must be completed before you can start the course. This will be sent via email. These must be completed no later than 4pm on Wednesday 15th February 2023.

Once you have completed the assessment, a tutor will contact you to go through your enrollment over the phone before you start the course.

Course Overview

Course Start Date:
20/02/2023
Start Time:
10:00 AM
End Time:
04:00 PM
Course Duration:
2 weeks
Difficulty Level:
entry
Registration Deadline:
15/02/2023
Induction Date:
Course Location:
Online Event

Registration has passed – if you cannot find a course currently, feel free to contact us

Course Location:
Online
Course ID:
Course Tags:
contact centre, sales

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